Computer Information Systems

About

The Computer Information Systems program is designed to provide training in computer operations that meet the occupational needs of local business and industry in computer-related areas. The CIS program provides students with first-hand knowledge of the hardware, software, and operations of personal computers used in business and industry today. The program consists of a combination of job-simulated projects and actual campus IT work, providing students with a true “hands-on” learning experience. 

Students graduating with a Computer User Support Specialist diploma will be able to setup, maintain, troubleshoot, and repair laptops, PCs, mobile devices, and network equipment. They will be able to provide technical assistance to computer users, answering questions and resolving computer problems for clients in person, via telephone, or electronically. They will be able to provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Overview

Information Detail
Time Commitment Full Time
Typical Program Length 16 Months
Clock Hours 1,728
Class Type Day
Credentials Certificate, Diploma
Total Tuition/Fees
Textbook/Supplies Cost

Program Credentials

Option NameHoursCredentials
Information Processing Technician432Certificate
Technical Support Specialist864Certificate
Computer Information Systems1296Diploma
Cybersecurity Technician1728Diploma

Campus Locations

Main Campus
426 Highway 91 North
Elizabethton, TN 37643

Curriculum/Courses

First Trimester: 
Worker Characteristic
Orientation and Safety
Technology Foundations
Computer Concepts
Business Foundations
Software Applications
Info Systems Principles
Second Trimester: 
Worker Characteristic
Information System Customer Service (Help Desk)
Operating Systems
Basic Troubleshooting Theory
MS Office Spreadsheets & Databases
Third Trimester: 
Worker Characteristic
Intro to Networking
Intro to Security
Fourth Trimester: 
Worker Characteristic
Cyber Security
Security Foundations

Certifications

CompTIA A+
Dremel 3D Idea Builder (3D printing)
Greenlee Voice, Data, Video Test and Termination (copper cabling)
Greenlee Fiber Preparation and Termination
OSHA 10
3M Safety
CompTIA Security+ (optional)

Instructors

Brandon Franklin
Brandon Franklin
423-543-0070

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